Please read these conditions carefully. They will form part of the contract between you and Ski Norwest. That contract will exist from the time Ski Norwest accepts your deposit and will be governed by the law and courts of Scotland.
FOR YOUR FINANCIAL SECURITY
Ski Norwest comply fully with the EEC Directive on Package Travel and, Package Holidays. All monies paid by clients to Ski Norwest is fully protected and held in a Trust Account until completion of your holiday.
1.BOOKING PROCEDURE
When you make a booking you must complete a Booking form, accepting on behalf of all your party the terms of the contract and pay a deposit of £100 per person. We accept debit or credit cards and will take payment over the phone. We also accept payment by bank transfer. The outstanding balance must be paid six weeks before the holiday arrival date. If the balance is not paid on time we reserve the right to cancel your holiday, retain the deposit and apply cancellation charges as set out in Paragraph 3. If you book within six weeks of the departure date you must pay the full amount at the time of booking.
2. OUR PRICE GUARANTEE
We guarantee that the price of your holiday will not be subject to any surcharges except as a direct result of Government action, including additional bonding or licensing requirements and V.A.T. No surcharges will be raised within 30 days of the departure.
3. IF YOU CHANGE YOUR HOLIDAY BOOKING
You may change your confirmed booking more than eight weeks before arrival date. Any increase in holiday cost due to a change of date or hotel will be charged to the client and any decrease in the cost will be refunded. If the change is within eight weeks then normal cancellation charges would apply. However you may transfer your booking to another person at no extra cost provided that we are notified in writing before arrival date.
4. IF WE CHANGE YOUR HOLIDAY
Your holiday is planned many months in advance and although it is unlikely, it is possible that circumstances may force us to make changes in the advertised holiday. Most of these changes will be minor but on rare occasions we may have to make a major change. A major change means a change of arrival date, a change of hotel to lower quality, a change of hotel resort. If we have to make a major change you may decide:-
i) to continue with the holiday as amended
ii) accept an alternative holiday
iii) cancel your booking.
If you choose i) or ii) we will pay compensation on the scale shown below. If you choose iii) we will refund all money paid to us plus compensation on the scale shown below. This shall be the limit of our liability to you.
Over 42 days nil
20 – 41 days 5%
15- 28 days 7%
0 – 14 days 10%
No compensation is payable in respect of minor changes.
Important notes Force majeure
1) Compensation payments do not apply to changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, adverse weather conditions, technical problems to transport.
5. IF YOU CANCEL YOUR HOLIDAY
You may cancel your holiday at any time provided the cancellation is made in writing by the person signing the booking form. Up to six weeks before, loss of deposit and any insurance premium paid only will be forfeit. Otherwise cancellation charges apply as follows:
Length of time prior to arrival
6 weeks or over – Loss of deposit
3 – 6 weeks – Loss of deposits + 50%
under 3 weeks – Loss of deposit + 75%
1 week or less – 100%
6. IF WE CANCEL YOUR HOLIDAY
In order to run our coach holidays, there must be a minimum number of passengers in order to operate a tour. In certain circumstances, therefore we may have to cancel your holiday and if this should occur we will notify you in writing and offer either an alternative date, a self drive package as available or a complete refund of all monies paid excluding insurance premiums. Upon payment of said monies all liabilities shall cease.
7. OUR RESPONSIBILITY TO YOU
We accept full responsibility for ensuring that all component parts of your holiday as described in this brochure are supplied to you at a reasonable standard. If any such part is not provided we will pay compensation unless the non-provision was due to circumstances we could not predict.SkiSchool– In order to run ski/snowboard classes there must be a minimum of 4 persons per class. If there are less than 4 then the classes will be reduced to 2 hours per day. No refund would be due. Please remember that some amenities e.g. hotel lifts, swimming pools etc.) require servicing and cleaning and may not therefore be available at all times. Entertainment provided by hotels is subject to demand and in the event of insufficient numbers in the hotel may be varied. We accept responsibility for proven negligent and/or omissions of our employees, agents, suppliers contracted or sub contracted by us whilst acting within the scope of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party.
Please note
We cannot accept any liability for non provision of services, loss, damage or expense resulting from a force majeure i.e. war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural; and nuclear disasters, fire, epidemic or health risk, technical problems to transport, adverse weather conditions, road or traffic conditions and similar events beyond our control. We will not be liable for any damages either for death, injury, illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all care had been exercised, or due to an event which even with all due care we could not foresee or forestall. In the event you suffer an accident or injury or illness outside arrangements made by Ski Norwest we will where appropriate, offer help, guidance or any assistance as we consider appropriate.
8. WEATHER CONDITIONS
Ski Norwest cannot be held responsible for any loss, non provision, delay or cost connected with snow or weather conditions which may effect your travel, accommodation or skiing and will not except liability claims on these grounds. In the event of bad weather or lack of snow we will advise on alternative ski areas which providing you have your own transport we can arrange for you to collect lift passes and subject to availability – lessons. If this is not possible then subject to availability, there are a range of alternative activities in the area. e.g Quad Biking, Off Road Jeeping, Clay Pidgeon Shooting, Golf, Pony Trekking, Abseiling, Whisky Tasting or Guided Walks as available. Instruction and Lift Pass money will be refunded on a pro rata basis if you are unable to ski due to mountain closure. NB There is a £20 administation fee on all refunds processed.
9. HOLIDAY PARTICIPATION
We reserve the right to refuse a booking or terminate a client’s holiday in the event that their conduct is in the opinion of the our staff or the hotel staff is unreasonable and/or likely to cause distress, damage, danger or annoyance to other clients, employees, property or any third party. Where a holiday is terminated under such circumstances, full cancellation charges will apply and we will be under no obligation whatsoever for a refund, compensation or loss which might be incurred.
10. IF YOU HAVE A COMPLAINT
If you have a complaint during your holiday, please inform our staff immediately, who will do his/her best to deal with it there and then. If the matter cannot be put right on the spot then you must notify us in writing within 14 days of the completion of the holiday. We will not accept liability for claims we receive after that date. If we are unable to agree on a satisfactory conclusion to your problem the matter may be referred to arbitration.